Description
Malcolm Johnson Malcolm is a senior associate at BL Claims, where he specialises in personal injury and clinical negligence claims. He is a solicitor advocate, a member of the Law Society's Personal Injury Panel, and a fellow of the Association of Personal Injury Lawyers. Malcolm is an adviser to Coram Voice, where he assists their advocates in making complaints on behalf of looked after-children and care leavers. Dr Lynn Brady Lynn is an advocate and an independent person for Children Act complaints. She has a PhD in social care specialising in the needs of traumatised young people in the care system, who have challenging behaviour. She also has a postgraduate teaching qualification as well as professional qualifications in advocacy for children and young people, childcare, counselling, NVQ assessment and verification. For the past 40 years all of her work has been linked to improving the lives of children, young people and families - particularly those who are disadvantaged and/or disengaged either in the community, education or training. Muna Adam Muna has worked and volunteered with vulnerable people, in the UK and abroad, for over ten years. She is an experienced youth advocate with an extensive knowledge of children's rights and the care system. This work has also required her to have a broad understanding of housing, education, mental health and welfare systems. Muna is now working as a childcare paralegal in a local authority. She has completed her Graduate Diploma in Law and is about to begin her Legal Practice Course.
Chapter 1: The role of the advocate Chapter 2: The tasks of the advocate Chapter 3: Understanding the complaints system Chapter 4: Complaints about children's services Chapter 5: Complaints about social care Chapter 6: Complaints about healthcare Chapter 7: Complaints about education Chapter 8: Complaints about housing issues and planning Chapter 9: Complaints about benefits Chapter 10: Complaints about the police and the crown prosecution service Chpater 11: Complaints about utility and other private companies Chaper 12: Complaints about data protection Chapter 13: Complaints about lawyers Chapter 14: Complaints about the prison and probation service Table of Statutes and Statutory Instruments