Description
Introduction. 1. Getting Started. 2. Plans and Processes. 3. Starting with Staff One-Page Profiles. 4. Individual Time. 5. Four Questions. 6. What Next? 7. Night Staff, Volunteers and Faith Communities. 8. Person-Centred Reviews and Working Together for Change. 9. What Changed? 10. Overall Impact and Lessons Learned. References. Index. Appendix I: Example Agenda. Appendix II: One-Page Profile Standards for Borough Care. Appendix III: One-Page Strategy. Appendix IV: Dashboard. Appendix V: DCMap - Before and After Data. Appendix VI: Progress for Provider Scores Before and After.