Description
Preface (Mary Marshall).Introduction. 1.The echoes return slow. 2.Hearing views about services. 3.Is there anyone in there? 4.Different people are affected in different ways. 5.Communication is possible. 6.Disempowerment. 7.A sense of time and pace. 8.The value of life story. 9.The effect of the environment. 10.Nonverbal communication. 11.Challenging behaviour. 12.Group work. 13.To tell or not to tell - is that the question? 14.A reflective conclusion.