Description
PART 1: INTRODUCTION Disclaimer 1. The context 2. Introduction PART 2: WHAT IS OUTSTANDING? 3. What do inspectors think outstanding means? 4. First impressions and lavatories 5. Equality as the root of excellence 6. Evidence or opinion? 7. Honesty and integrity 8. Clarity and shared understanding PART 3: RATINGS AND THE FIVE KEY QUESTIONS 9. Ratings 10. Are they safe? 11. Are they effective? 12. Are they caring? 13. Are they responsive? 14. Are they well-led? PART 4: CONCLUSION 15. To finish Appendix 1: Fundamental Standards of Care Appendix 2: Safeguarding
TERRI SALT is Inspection Manager for the Care Quality Commission (CQC) - the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (today's inspectors specialise in only one). She awarded the very first 'Outstanding' rating, (for end of life care at Frimley Park Hospital), and she has awarded more 'Outstanding' ratings to hospitals than any other member of CQC staff. Terri trained as a nurse for adults and children, and retains a current professional registration. She earned qualifications in a range of nursing specialisms before leaving clinical practice to start a family. She then moved into lecturing and eventually management, joining the CQC in 2000. She has given keynote talks on the subject of what 'Outstanding' looks like.