The current imperative to make healthcare and long-term care services more person centered is hampered by leaders and providers who are stuck in old management paradigms. Transformational leader Nancy Fox takes you through real-life experiences and succinct, powerful lessons in human, social, and organizational behavior to help teach the skills needed for creating and sustaining high-performing caring communities populated with engaged and committed staff. Valuable features include: Key principles illustrated with compelling stories Assessment and change-guiding tools Grounding in the modern sciences of human behavior Hopeful, encouraging, and inspirational message 2018 National Mature Media Award (Merit Award Winner)
